Shipping policy

Shipping Policy

Thank you for shopping with Heart to Heart by Shawna! Below you'll find everything you need to know about how we ship your order.

Domestic Shipping (United States)

We offer the following shipping options for orders within the United States:

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days

Orders are processed within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has shipped.

Free standard shipping is available on U.S. orders over $75.

International Shipping

We ship to select countries outside the United States. International shipping times vary by destination:

Canada: 7–14 business days
All other international destinations: 10–21 business days

International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Pricing

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.

Lost or Delayed Packages

We are not responsible for packages lost or delayed by the carrier. If your package appears to be lost, please contact us at heart2heartbyshawna@gmail.com and we will do our best to assist you.